Increased customer loyalty with SMF marketing services

SMF’s marketing software solutions and services establish and improve customer loyalty.

We advise and support you specifically in the implementation of your individual solutions tailored to the needs of your customers. For over 12 years, we have been developing and managing customer-specific, attractive programs and multichannel solutions, which will help you increase the loyalty of your customers and your business success. It does not matter if you have already developed a concept or only have preliminary ideas ready. Our solutions are tailored precisely to the requirements of our customers and their customers. Together with you as part of the team, we bring your customer loyalty activities to a new level and inspire your customers.

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LOYALTY

What are your goals?

Increased customer loyalty
Growth in Sales
Reduction of Customer churn
Customer Recovery
Increased Customer Satisfaction

Our Service Portfolio

One of the services we take pride in is providing a comprehensive customer loyalty process. From planning, implementing and monitoring to rendering support in the subsequent operation including appropriate campaign management: all steps are developed and implemented by us; and also supported by mobile solutions.

  • Design, development and integration of Loyalty Programs

  • POS/Cash register integration

  • Project Management / Business Analysis

  • Customer Portals & Mobile Apps

  • Reporting and Customer Segmentation

  • Sales-support Products

  • Campaign Management & Success Measurement

SMF is your Outsourcing-Partner

As a medium-sized IT service provider, we offer you services from a single source without additional outsourcing partners. We support our customers not only in conceptualization, project management and the introduction of loyalty systems into their existing infrastructure, but can also take over the complete operational operation of the loyalty systems. Our experienced and certified PMP Project Managers, Loyalty Consultants and Campaign Managers accompany throughout the preliminary phases, successfully manage your projects and take over the subsequent operation of the programs.

Best Practices for your success

Win new customers and build existing relationships with Loyalty and Marketing Services from SMF. We are an independent full service provider and are looking forward to getting to know you and acquainting you with our solutions. We are excited about working with you to develop a future-oriented strategy for customer loyalty / loyalty for your company. As significant as it is to make your customers the focus of your considerations, remember that you can also inspire your own employees and suppliers.

INITIAL CONSULTATION

Together, we will explore the possibilities for your project in a preliminary consultation.

STRATEGY & OBJECTIVES

In the second step we will go in depth with the details and establish a strategy that suits your needs and sets goals.

DESIGN

As a result of our many years of experience, we can develop your individualized concept.

IMPLEMENTATION & OPERATION

Having established the concept, we follow through with the implementation and subsequent operation – it can all be possible with your expert SMF.

Ihr Ansprechpartner: Marco Schlomann - Senior Consultant Project Management, PMP

Your Contact

Marco Schlomann
Senior Consultant
Project Management, PMP
+49 231 9644-249
m.schlomann(at)smf.de