SMFSMFSMF

SAP APPLICATION MANAGEMENT

Functioning system and process landscape, sensibly deployed resources

Logo SMF

SAP Application Management

SAP applications must run smoothly so that higher-level business processes are not impaired. After all, every disruption ties up resources, which is time-consuming and costly.

Comprehensive SAP application management ensures a functioning system and process landscape, sensibly deployed resources, and thus adherence to corporate goals.

When applications falter...

If SAP applications only function to a limited extent or even stop unexpectedly, a quick fix is required. However, if there is a lack of qualified employees for this purpose, high downtimes quickly occur and resentment grows among all those involved in the process. In the worst case, projects stagnate because it is not possible to implement the requirements from the departments in a timely manner.

Our services in SAP Application Management

Our SAP Application Management intervenes in a directive manner even before disruptions occur. It consists of various services, so-called “building blocks”, which can be put together depending on the initial situation and the size of the company and, if required, extend over the entire lifecycle of your SAP system landscape. The respective scope of service is set out in a service level agreement (SLA) defined specifically for you, including coordinated service and response times.

Our service offer, your solution

SMF Application Management consists of one or more services:

Individual consulting services

Operation and monitoring

Maintenance, optimization and release management

Experienced support team

Access and authorization management

Change, test and project management

Customizing and development

Berichterstattung und Wissensdatenbank

Stakeholder management

Success Story: SAP Application Management Services

For an international customer in the oil sector, we set up, scaled and continuously optimized SAP application management services on an individual basis. Today, we manage the entire SAP system for him in nine countries and in different language and time zones. Our responsibilities include providing a ticket system with Jira, 24/7 on-call support, 3rd party management, managing on-site service providers, and further development of all services.

Your advantages and successes

  • You decide on the scope of services and their implementation.
  • You gain access to a pool of qualified specialists with in-depth retail and SAP expertise.
  • In the future, you will be able to staff projects more quickly and complete them in a timely manner.
  • You have consistent and routine contacts.
  • You save costs through tailored and scalable services with a fair price-performance model.

What we can do for you

  • We capture your corporate strategy and support you in its implementation.
  • We reduce your IT overhead and resolve resource conflicts.
  • We ensure smooth operation of your SAP systems and minimize downtime.
  • We provide transparent communication across team boundaries with the internal organization and external service providers.
  • We increase user satisfaction.

Our services are scalable: If you need more support for your SAP landscape, you can call on our SAP experts from the technology and consulting team. In this way, you benefit from extended services from a single source that are coordinated with each other.

”
Kaffanke Tassilo 2019
Thanks to our many years of experience in the field of SAP application management and our pool of specialists, we can provide the right services anywhere in the world and for any size of company. Whether it is processing business transactions for corporate customers or connecting entire POS systems, we bring our entire expertise in master data distribution to the table.

Tassilo Kaffanke

Team Lead SAP Application Management

Your contact

Together we determine your individual needs and coordinate your wishes and goals. Please use the contact form. We will get back to you as soon as possible.

Fred Kroll

Senior Sales Consultant
Fred Kroll

Arrange a free consultation

mandatory for all enquiries about our offers.*